Traditional CTI services use a basic flow execution model to control the flow of calls. When a call comes in, the flow starts with call control actions like answering, transferring to a queue, and other simple actions. The flow execution continues until the call ends, or the user initiates a hang-up command to stop the […]
The Call-flow is a vital part of traditional CTI services. It is used to execute specific actions based on incoming or outgoing voice calls. However, with the advent of CPaaS, the traditional call-flow system is no longer sufficient. CPaaS services provide multiple communication channels such as voice and video calls, SMS, emails, and chat. But, […]
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